
Legal Bill Review Frequently Asked Questions (FAQs) from Law Firms
Law firms may have questions about how LegalBillReview.com’s process impacts billing and adjustments. This section explains our review methodology, transparency in adjustments, and how we ensure compliance with client billing guidelines. Our goal is to help clients manage legal spend efficiently while providing firms with a clear and fair review process.
Frequently Asked Questions (FAQs) from Law Firms
Why should a law firm adjust its bills in response to LegalBillReview.com?
LegalBillReview.com strives to adjust legal bills to equal the true value the client received. Isn't that your law firm's goal too? We do not demand blanket discounts or lower rates. We identify specific charges on the invoices that appear to warrant an adjustment and we explain in detail our reasons for that adjustment. We then invite attorneys to discuss with us any facts that might compel us to reconsider a particular adjustment. We are reasonable and understand that sometimes a time entry fails to capture the value delivered or the complexity of the work. On top of being respectful, reasonable, and responsive toward law firms, LegalBillReview.com is in a position to independently confirm that the law firm has delivered appropriate value to its client. Remember, the client's in-house attorneys are not the only stakeholders that must be convinced of a lawyer's value. Frequently, leaders in other departments will suspect that outside law firms are overcharging. When a lawyer refuses to acknowledge excessive billing, clients can become convinced that the law firm is intentionally overcharging. And, as one General Counsel put it: “Outside counsel who is not willing to discuss a reduction in bills is a counsel, absent some compelling reason, which should be an easy candidate for elimination in [the] future. There is a lot of talent out there.” Conversely, when a law firm shows a desire to correct unreasonable or incorrect charges, LegalBillReview.com can then confirm to all of the client's stakeholders that they delivered full and fair value, making them more likely to earn the client's business for many years to come.
How does LegalBillReview.com's participation affect our current billing process?
Very little. Your firm should continue to send the client's bills in the same way you always have. At the time you send the client your bills, please simply email the bills to a dedicated intake email address provided by LegalBillReview.com. If our analysis results in no adjustments, LegalBillReview.com will approve the bills for the client to pay. If adjustments are needed, LegalBillReview.com will send a report to the law firm identifying any adjustments that appear necessary. Upon reaching agreement on the correct payment amount, the law firm executes a credit memo, which LegalBillReview.com attaches to the payment authorization we send the client.
Who can I contact at LegalBillReview.com for questions about adjustments or appeals?
Law firms with questions about our bill review process, adjustment methodology, or appeals procedures can reach out directly to our team. We are committed to transparency and open communication to ensure clarity in our reviews. For inquiries, please contact lawfirmsupport@legalbillreview.com and a member of our team will respond promptly.